Tips for improving your strata management skills

Being a strata manager, you are not oblivious to the challenges you face daily. You may be faced with tricky compliance issues, overseeing maintenance staff, or dealing with disgruntled tenants on any given day.

Strata managers must be able to draw on a range of diverse skills, including good people skills and excellent organisational abilities. Here are some top tips for strata managers to excel in their role.

1. Communication is key

Communication is crucial when it comes to strata management. You must be able to communicate well with everyone to be successful at your job. It's not easy to keep everyone you deal with happy, but it's an important skill for a strata manager. Put your communication skills to work and strive to create mutual respect between the parties.

2. Become an excellent listener

It is important to build a strong sense of community in a building if you want to foster a sense of belonging. It does not matter how small the needs of your community may seem, be open to them, be attentive to their suggestions, and deal with their problems as quickly as possible.

3. Become familiar with the building

Understanding the ins and outs of the buildings you manage is crucial to being a successful strata manager. You need to know what you're dealing with to effectively manage the building. Review plans and familiarize yourself with building management software. You should compile a list of contractors who know the systems used. That way, you will be better prepared should anything go wrong.

4. Act promptly when problems arise

If someone approaches you with a problem, make sure you resolve it as quickly as possible. The request may not be one of your top priorities, but you should handle it right away, as it's important to them if they have brought it up. Make a note of any and all issues, big and small, and try to resolve them as quickly as possible. Make sure the customer is informed at every step of the process if the problem is complex.

5. Be accountable and transparent at all times.

Transparency and accountability are great ways to build trust between you, the community, and the council, which you will need to be successful in your role. Always be respectful, document interactions with others and respond to all inquiries as quickly as possible. By doing this you will thrive in your role.